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Course Overview:

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This half-day training course helps staff understand the causes and triggers of challenging behaviours and offers strategies for de-escalation. It is suitable for care workers, teachers, support staff, and anyone in roles involving vulnerable people. By improving staff responses, it reduces the risk of conflict, protects staff wellbeing, and promotes a safer, more positive environment for service users and colleagues.

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Course Objectives:

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By the end of this course, participants will be able to:

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🎯Define and recognise different types of challenging behaviour.

🎯Understand the underlying causes and triggers, including unmet needs and communication difficulties.

🎯Explore how environmental, emotional, and medical factors can influence behaviour.

🎯Apply proactive and reactive strategies to manage incidents safely and effectively.

🎯Promote positive behaviour support in line with current legislation and best practice.

🎯Reflect on the importance of communication, consistency, and teamwork when supporting individuals.

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Why Choose This Course?

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✅ Focuses on practical, real-life scenarios in care settings

✅ Supports safer working practices and improved care outcomes

✅ Helps services meet CQC requirements and reduce incidents and risks

✅ Encourages a respectful, non-judgemental approach to behaviour support

✅ Delivered by experienced trainers with expertise in behaviour management and person-centred care​

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Certification:

 

On successful completion of this training, participants will received a certificate of completion. This training course will be delivered by David Young Training and Consultancy LTD, trading as Care Training North East, The organisation is a member of the Association of Healthcare Trainers and an Approved CPD Training Provider accredited by the CPD Group. The course content was developed by David Young, Founder and CEO, and a CPD-accredited trainer. 

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Important Information:

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Participants attending this course must be present for the duration of the training in order to receive a certificate upon completion. Participants must not be expected to be on shift during the training and the environment must be safe and suitable for the training to be delivered. Please contact us to discuss if you have any further questions.

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Contact us for a quote and to discuss your training requirements!​

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