Complaints Handling Awareness

The Complaints Handling Awareness course helps learners develop the knowledge and skills needed to manage complaints effectively and professionally in any organisation. It explores why complaints arise, the importance of listening and responding appropriately, and how to follow agreed procedures in line with organisational policy and legal requirements. The training also covers maintaining professionalism under pressure, resolving issues fairly, and using complaints as a valuable source of feedback to improve services. By the end of the course, learners will understand how effective complaints handling can protect organisational reputation, strengthen trust, and enhance customer or service user satisfaction.