Communication and Record Keeping

The Communication and Record Keeping course highlights the importance of clear, accurate, and professional communication in health and social care. Learners will explore different methods of communication, including verbal, non-verbal, and written, and how to adapt these to meet individual needs while maintaining dignity and respect. The course also covers best practice in record keeping, focusing on confidentiality, accuracy, and legal requirements to ensure records are reliable, up to date, and compliant with standards. By developing these skills, staff can improve teamwork, enhance care quality, and ensure the safety and wellbeing of the people they support.